Refund Policy

This policy explains how refunds, cancellations and credits work on AgentKart. It applies to all users — buyers, sellers and agents.

Subscription plans

Premium is billed annually through Google Play or the Apple App Store. You may cancel at any time from your store subscription settings; your plan stays active until the end of the year already paid for. There is no pro-rata refund for unused time after cancellation, and refunds of store purchases follow the store's own refund policy. Listing slots, billed monthly through the same store, work the same way.

AK Verified deposit

The ₹15,000 AK Verified deposit is fully refundable. To claim a refund, the verified agent must request withdrawal through the app or by emailing the Grievance Officer. The refund is subject to verification that no outstanding obligations exist on the account. Processing time is 7–14 business days to the original payment method.

AK Credits

AK Credits are earned through referrals and rewards; they cannot be bought. They are non-refundable, non-transferable and cannot be withdrawn as cash. Credits may carry an expiry date, shown beside each grant in the app.

Bug bounty rewards

Credits awarded for confirmed bug reports are non-refundable and subject to the same AK Credits terms above.

How to request a refund

Email the Grievance Officer at [email protected] with your registered phone number and a description of the refund you are requesting.

Processing

Approved refunds are processed within 7–14 business days to the original payment method. You will receive a confirmation once the refund has been initiated.